COMPLAINTS HANDLING AND MANAGEMENT POLICY
Terms and Conditions - Complaints Management
In the PDF document below you can read our System and Policy of Customer Handling and Complaints Management.
Complaint Form
Fill in the form with your personal information, ensuring that your complaint is accurately and properly identified.
NOTES:
1. Indicate the complainant’s full name, if applicable.
2. Reference to the quality of the claimant, namely the policyholder, insured, beneficiary or injured third party or the person representing them.
3. Indicate the number of the complainant’s identification document.
4. Indicate the contact details of the complainant and, if applicable, the person representing them.
5. A description of the facts giving rise to the complaint, identifying the parties involved and the date on which the facts occurred, unless this is manifestly impossible.
6. Indication of the additional elements that the complainant considers necessary for the management of their complaint.
